These Terms & Conditions ("Terms") govern your use of https://watkinsretail.co.uk/ (the "Website") and your relationship with Watkins Ventures LTD, trading as Watkins Retail ("Watkins Retail", "we", "us" or "our").
Company details:
Company name: Watkins Ventures LTD
Trading name: Watkins Retail
Company registration number: 15600626
Registered address: 82a James Carter Road, Mildenhall, England, IP28 7DE
Email: help@watkinsretail.co.uk
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.
1. Using Our Website
You agree to use our Website lawfully and responsibly.
You must not:
Use the Website for fraudulent or unlawful purposes.
Attempt to gain unauthorised access to our Website, servers or systems.
Introduce viruses, malware or other harmful material.
Interfere with the security or operation of our Website.
We reserve the right to suspend or terminate access where these Terms are breached.
2. Registration and Customer Accounts
Customers are required to create an account to place orders through our Website.
When registering, you agree that:
All information you provide is accurate, complete and up to date.
You will keep your account login details secure.
You will notify us if your personal information changes.
You will not impersonate another person or create an account using false information.
You are responsible for activity carried out through your account unless the law provides otherwise.
We reserve the right to suspend or close accounts where we reasonably believe there has been misuse or fraudulent activity.
3. Orders and Acceptance
All orders placed through our Website are subject to acceptance and product availability.
When you place an order, you are making an offer to purchase goods from us. An automated order confirmation does not necessarily mean that your order has been accepted.
We reserve the right to reject or cancel an order where:
A product is unavailable.
There is an obvious pricing or product description error.
Payment cannot be authorised.
We suspect fraudulent activity.
An order does not comply with these Terms.
If an item becomes unavailable after you place an order, we will notify you and arrange an appropriate refund or discuss an alternative.
A contract between you and us will be formed when we confirm acceptance of your order.
4. Pricing and Payment
All prices displayed on our Website are in the currency stated at checkout and include VAT where applicable.
We reserve the right to change product prices at any time. However, changes will not affect orders that we have already accepted.
We currently accept the following payment methods:
Via
American Express (Amex)
PayPal
Mastercard
Visa Electron
Maestro
Payment must be authorised and processed before goods are dispatched.
If we identify an obvious pricing error before accepting your order, we will contact you and give you the option to proceed at the correct price or cancel your order for a full refund if payment has already been taken.
You confirm that you are authorised to use the payment method submitted with your order.
5. Delivery
We currently use Royal Mail for deliveries.
Delivery estimates provided on our Website are indicative and may be affected by circumstances outside our control.
You are responsible for ensuring that the delivery address supplied at checkout is correct and complete.
Risk in the goods passes to you when you, or someone you nominate, takes physical possession of the goods.
If your order has not arrived, please contact us at help@watkinsretail.co.uk so that we can investigate with Royal Mail.
We will deal with missing, delayed or damaged deliveries in accordance with your statutory consumer rights.
6. Returns and Cancellation Rights
If you are purchasing as a consumer, you generally have the right to cancel your online order within 14 days of receiving your goods, without giving a reason.
The cancellation period begins on the day you, or someone you nominate, receives the goods.
After notifying us of your cancellation, you generally have a further 14 days to return the goods.
Unless the goods are faulty, incorrect or otherwise not as described, you may be responsible for the direct cost of returning the goods where you were informed of this before purchasing.
We will issue refunds in accordance with applicable consumer legislation.
Some exceptions apply to cancellation rights, including certain personalised, perishable, sealed hygiene-related and other exempt goods.
Nothing in this section affects your statutory rights regarding faulty, damaged or misdescribed products.
7. International Orders, Customs and Import Duties
We accept orders from customers in the United Kingdom and internationally.
For deliveries outside the United Kingdom, additional customs duties, import taxes or other charges may apply depending on the destination country.
Unless expressly stated otherwise, these additional charges are the responsibility of the customer.
You are responsible for ensuring that any products ordered comply with the import regulations and laws of your destination country.
Delivery times for international orders may vary due to customs procedures and local delivery services.
8. Privacy and Personal Information
We collect and process personal information in connection with operating our Website and fulfilling customer orders.
This may include:
Full name.
Email address.
Telephone number.
Billing address.
Delivery address.
Account information.
Payment-related information.
Marketing preferences.
We may use this information to process orders, manage customer accounts, provide customer support, send relevant service communications and, where permitted, provide marketing communications.
We also use Google Ads tracking and email marketing services.
We do not currently use Google Analytics, Meta/Facebook Pixel or abandoned basket email tracking.
For more information about how we collect, store and use personal information, please read our Privacy Policy.
9. Marketing Communications
Where you have provided the necessary consent, or where another lawful basis applies, we may send you marketing emails about our products, offers and promotions.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting help@watkinsretail.co.uk.
Unsubscribing from marketing emails will not affect essential communications relating to your orders or customer account.
Section 10 – Data Security
Our Website uses cookies and similar technologies to support its operation, improve functionality and facilitate advertising.
We use Google Ads tracking to help measure advertising performance.
Where required by applicable law, non-essential cookies and tracking technologies will only be used after obtaining your consent.
Please refer to our Cookie Policy for further information about the cookies and tracking technologies used on our Website.
11. Intellectual Property
All content on our Website, including text, images, graphics, logos, product descriptions, designs and other materials, is owned by or licensed to Watkins Ventures LTD.
Such content is protected by applicable intellectual property laws.
You may view and print Website content for your personal, non-commercial use.
You must not reproduce, distribute, modify, publish or commercially exploit any Website content without our prior written permission.
12. Third-Party Websites and Services
Our Website may contain links to third-party websites, payment providers or other external services.
These services are operated independently of Watkins Ventures LTD.
We are not responsible for the content, security, availability or privacy practices of third-party websites.
Your use of third-party services may also be subject to their own terms and conditions and privacy policies.
13. Limitation of Liability
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Nothing in these Terms affects your statutory rights as a consumer.
To the extent permitted by law, we will not be liable for indirect or consequential losses arising from your use of our Website or products.
We do not guarantee that our Website will always be available, uninterrupted, secure or free from errors.
We will take reasonable steps to maintain the Website and address technical issues when they arise.
14. Indemnity
You agree to be responsible for losses and reasonable costs we suffer as a direct result of your unlawful use of our Website or your deliberate breach of these Terms, to the extent permitted by applicable law.
Nothing in this section limits any rights or protections you have as a consumer.
15. Changes to These Terms
We reserve the right to update or amend these Terms from time to time.
Any changes will be published on this page, together with an updated revision date.
We recommend checking this page periodically to ensure you are aware of any changes.
Changes will not affect orders already accepted unless required by law or agreed with you.
16. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.
17. Entire Agreement
These Terms, together with our Privacy Policy, Returns Policy and any other applicable Website policies, form the agreement governing your use of our Website.
18. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer protection rights that apply in your country of residence.
19. Contact Information
If you have any questions about these Terms & Conditions, our website, or any aspect of your order, please contact us.
Watkins Retail
Trading name of Watkins Ventures LTD
